Service Description

Often times a small business owner may have not taken professional trainings in Leadership and/or Customer Service to effectively communicate with it's customers and not take feedback negatively but instead take it as an area of opportunity. There are a lot of small business owners that have not claimed their Google page in order to get reviews and particularly don't want them to. Beauty Professional can often times feel as though since they're are the expert that they don't want to hear or believe what a Client is saying them so they take it negatively. The class is to help Beauty Professionals deal with Irate clients, upset clients, always late clients, and just clients in general. After the class the Beauty Professional will be able to: 1) Identify unwanted body language from a client 2) Defuse an irate client 3) Learn how to deal with positive and negative feedback and make it an area of opportunity 4) Offer Customer Service by making wrongs - right 5) Take ownership of your mistakes 6) Learn how to apologize 7) Learn how stay professional at all times